You can change the 'time out' setting that displays the chat window to visitor, waiting for a contact's reply.

On your iPad, touch the top middle of the home screen of your Receptionist app for about 6 seconds. The active area you need to touch and hold is highlighted in red:

You'll see the account menu pop up:

Press "Device Settings" and you'll be prompted for your password. Once you enter your password and confirm, you'll see a new screen that includes the Visitor Timeout setting - this is local to each device.

Do not forget to press SAVE

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