Skip Email

Can visitors check in without entering their email address?

Hannah avatar
Written by Hannah
Updated over a week ago

Collecting visitors' emails can be a great way to ensure that you can follow up with visitors and can help our system expedite their check-in. But not all companies need to collect that information from their visitors, and some companies work with visitors without email addresses. If that's the case for you, you can easily make the email field skippable โ€” or even remove it entirely!

To enable visitors to check in without entering their email, you'll need to turn off the 'Pre-Register Visitors' and the 'Returning Visitors' features if they are turned on. These features require that email addresses be collected (and that email be the first field a visitor fills out). Returning Visitors and Pre-Registration both use email to expedite the check-in process.

To disable these features, head to Buttons > Existing Buttons and edit the button in question. Then, toggle them off under the Employee Contacts area. Once that's completed, you can remove email as a check-in requirement or rearrange the order in which this information is collected; it's up to you and what's most important for your needs!

A gif of the Button Editing page of the web portal. The Pre-Register Visitors and Returning Visitors options are toggled off, and then the email address visitor field is deleted.

Have questions or want to chat through options? Click on that orange chat button in the lower right corner to livechat with a member of The Receptionist team!

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