Notifications

How are my employee contacts notified?

Hannah avatar
Written by Hannah
Updated over a week ago

It’s up to you how and when Contacts should be notified! When a visitor arrives, we can notify the contact they choose by sending an email, SMS, Teams or Slack message. You can edit how contacts are notified by editing the contact's information on the Contacts web portal.

By default, contacts will receive an email and text message when visitors check in to see them. The email includes a picture (if you have enabled this feature) of your visitor and their name. From there, contacts can click through to the visitor details and, if two-way chat is enabled, chat options:

An image of the Visitor Details page on the web portal. It displays an exchange between the contact and the visitor, as well as the visitor's details.

You can also prioritize messages with messaging rules, such as setting up a rule that an email is sent to the contact immediately and, if they don't respond to their visitor in 15 seconds, a text message is sent. These backup notifications are a great way to ensure that other employees are notified if a contact is in a meeting or out of the office.

Have more questions? Need a custom solution? We’d love to help you out!
Use the chat bubble below, or call us at (888) 315-5230.

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