Maybe your visitor misplaced the badge printed for them upon check-in, or maybe your printer was disconnected from Wi-Fi or Bluetooth when that visitor checked in. Luckily, you can easily reprint badges!
Start on the Visit Log and click the three dots to the far right of the visitor's info. There, you can select either Print or Reprint Badge. As long as the printer is connected to your iPad, you can then reprint the badge.
If badges do not print or reprint, that suggests that the printer and the iPad are struggling to communicate. You can try out our printer troubleshooting bot to help our Support team troubleshoot the issue.
Have questions or want to chat through options? Click on that orange chat button in the lower right corner to livechat with a member of The Receptionist team!