The Android Employee App is currently only available in
Private Beta for our most curious customers.

The steps in this guide will only work if you have previously reached out to us and had us enable the feature for your account and also added your Google ID to our beta list.

If you'd like to try it out, please reach out to us via chat or email (and let us know your thoughts!).

Overview

Our employee app will allow you to give employees personal access to our system and provide the following functionality:

  • Notifications and interactions with visitors who are checking in
  • Review visitor history, conversations, and data as well as scheduled visits
  • Manage their own check in and check out history
  • Receive push notifications in areas where SMS may not be available
  • Access to the Evacuation Log (account owner's only)

Getting Started

  1. Your employees must be added to our system as a user and be setup with the "employee" or "account owner" role (our other roles will be supported in the future). This role will determine the level of access the employee will have on the Employee App.
  2. Once a user has been created, an invitation email with a link will be sent to the email address provided directing the person to setup a password for their account. The employee will need perform this step in order for the user account to be active.
  3. In order to tell our system what visits are associated with the user, you next need to edit a contact and set the User dropdown to point to the user that you created in step 1.
  4. Because this application is currently in a closed beta, your employee's Google Account will need to be added to our Google Play Store Account before the employee will be able to download our application. To do this, please reach out to your Account Manager or our support team and tell us the email address associated with the employee's Google Play Store account. Once we have gotten back to you that we have added the employee on our side, your employee should then be able to visit https://play.google.com/store/apps/details?id=com.thereceptionist.mobile from their device in order to install the app.
  5. After the app has been installed on to the employee's device, the employee will sign into the app using the credentials they created in step 2.

Functionality Overview

From the main screen an Account Owner has the option to navigate between tabs to view all checked in and scheduled visitors, view visitors who checked in to see them specifically (if they are also a contact in your system), as well as view the evacuation list and mark people off. If you're utilizing our employee check in feature employees can check out on-the-go directly from their app instead of making an additional trip to the iPad.

*If your user is set up as an Employee they will only be able to see visits where they were selected as the contact.*

Each visitor can be selected to view their details and be checked out (if they haven't already). The app can be used to send notifications to an employee's mobile phone directly, where they can then chat with the visitor if you have activated two-way chat.

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