The iPad Application
Our iPad app is installed from the Apple App Store onto your iPad and is used by visitors to your location to check in, check out, or notify you that there is a delivery.
If you print badges, the iPad application is also used to configure which printer to use. You can learn more about our badge printing capabilities from our Printer article.
The Web Portal
Our web application configures what appears on your iPad. This includes the look of your home screen, buttons, visitor fields, agreements, badge layout, and much more.
It's also where you can view the log of your visitors, add, import, or remove employee contacts, update your billing information, and manage Users.
You can use the same email and password to log into both the web portal and the iPad app; any User on the account can log into both.
Troubleshooting Login Issues
If you’re unable to log in:
Double-check your credentials: Verify that you're entering the correct username and password.
Reset your password if necessary: If you’ve forgotten your login details, use the password reset option available on the login page to update your credentials.
Contact your administrator: If multiple Users in your organization experience issues, verify with your account administrator whether there have been changes made to the account settings.
Have questions or want to chat through options? Click on that orange chat button in the lower right corner to livechat with a member of The Receptionist team!