It's up to you how and when Contacts should be notified when visitors check in to see them! When a visitor arrives, we can notify the Contact they choose by sending an email, SMS, Teams, or Slack message. You can edit how Contacts are notified by editing the Contact's information on the web portal.

By default, Contacts will receive an email and text message when visitors check in to see them. Email notifications include a visitor photo (if you have that feature enabled) and their name. From there, contacts can click through to the visitor details and, if two-way chat is enabled, chat options:

SMS notifications are more straightforward and will only include the visitor's name; these notification types are great if you don't want Contacts to have access to much visitor information.

You can also set up notifications via Slack or Teams if your team uses those features! You can review the articles walking through setting up Teams and Slack notifications.

You can also prioritize messages with Messaging Rules, such as setting up a rule that an email is sent to the Contact immediately. If they don't respond to their visitor in 15 seconds, a text message is sent instead. These backup notifications are a great way to ensure that other employees are notified if a Contact is in a meeting or out of the office.