It’s up to you how and when Contacts should be notified! When a visitor arrives, we can notify the contact they choose by sending an email, SMS, Teams or Slack message. You can edit how contacts are notified by editing the contact's information on the Contacts web portal.

By default, contacts will receive an email and text message when visitors check in to see them. The email includes a picture (if you have enabled this feature) of your visitor and their name. From there, contacts can click through to the visitor details and, if two-way chat is enabled, chat options:

You can also prioritize messages with messaging rules, such as setting up a rule that an email is sent to the contact immediately and, if they don't respond to their visitor in 15 seconds, a text message is sent. These backup notifications are a great way to ensure that other employees are notified if a contact is in a meeting or out of the office.