First, check that your contact has an email message rule set up. Start on the Contacts page of your account set up, click on the pencil icon next to a contact and scroll down to ensure there is an email message rule.

If you have an email message rule set up, it's likely a firewall that is preventing our emails from being delivered. Please ask your IT department to whitelist our IP address ( and domain ( to ensure our emails are deemed safe for prompt delivery.

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