Having trouble with your printer? If you are using version 4.4 or newer of the app, please use the troubleshooting guide built into the Printer Settings menu from within the app or click here to walk through some questions with Marvin. This will help us get to the bottom of your printer troubles!

Follow these steps to connect a Brother QL-810W Printer to your WiFi network using a Macintosh computer

1. Plug your printer into an electrical outlet, but DO NOT turn the printer on yet.

2. Load in the large roll of label paper that came with your printer. These are DK-2205 labels; you will need this model number later when you need to reorder labels.

3. Plug your printer into your computer using the provided grey USB cable. Now you can turn on your printer using the power button.

4. Visit the Brother download page and download the appropriate installer for a Mac.

5. Once the launcher is installed, launch and press AutoSelect, ensure it lists your printer, and press OK:

An image of the Brother Installer wizard. The selected Printer is a Brother QL-810W.

6. It will download and open the disk image for the drivers. Double Click on “StartHereMac."

7. Launch the tool; once it has downloaded, open it and press "Next"

An image of the Macbook installer wizard. The Wireless Network Connection option has been selected.

An image of the Wireless Device Setup wizard. The "Yes, I have a USB cable to use for installation" option has been selected.

8. The installer will search for wifi networks that your printer can connect to. Be sure to pick the same local network that your iPad is connected to. You will need to be on a WPA or WPA2 connection, not WPA3

A page of the Wireless Device Setup Wizard. It lists a variety of wireless networks that are available.

9. Enter your network password when prompted:

An image of the Setup Wizard. In the "Network Key" and "Confirm Network Key" boxes, the text "wifi password" has been written.

10. The Setup will next prompt you to disconnect the USB cable from the printer. Once it is on your network, the USB cable is no longer needed:

The Setup Wizard. It advises that the USB cable between the computer and the device be disconnected.

11. You can continue on and install the printer driver if you’d like to print from your computer, or click Cancel if you want to print from The Receptionist

12. The wifi light on the printer will turn solid once it’s connected and has obtained an IP address.

13. You will now need to configure The Receptionist for iPad to know how to communicate with your printer:

From within the app on the iPad, touch and hold for 5-10 seconds at the top middle of the welcome screen. Select the Printer Settings option from within the menu and enter your password when prompted. The iPad will search for and allow you to connect directly with the printer on your network if it finds one.

If your iPad does not find your printer, you may still be able to get the iPad to connect by manually supplying the IP address. To get the IP address on the 810Q printer:

Press and hold the cut button until labels begin printing. Five labels will print out; the first three will be blank and can be discarded.
On the fourth label, find the IP address line. It will be a series of numbers separated by periods (for example, 192.168.1.44 or 10.0.1.23). You will need to enter this into your kiosk settings.

Then press the "+Connect Printer" button with the app on the iPad to manually specify the printer's IP address.

Select the printer and press the "TEST PRINT" button to ensure the iPad can successfully communicate with the printer.

Having trouble with your printer? If you are using version 4.4 or newer of the app, please use the troubleshooting guide built into the Printer Settings menu from within the app. Otherwise, our troubleshooting guide is here to help!