If you have Two-Way Chat enabled, visitors and Contacts can chat via the iPad when visitors check in. If Contacts are notified via email, Slack or Teams, they'll need to click a link within their notification if they want to type custom messages to their visitor. Quick Replies, on the other hand, are pre-written replies that the Contact can send straight from the notification message.
To add and customize contacts' email responses to reply to a visitor, navigate to the Quick Replies page on the web portal. Then you can add, delete, or edit the optional replies available to your Contacts.
Have questions or want to chat through options? Click on that orange chat button in the lower right corner to livechat with a member of The Receptionist team!