To sync your Active Directory with our system, you'll want to start with the PowerShell template we provide. It can be easily configured and/or modified to connect to your Active Directory, export users to a CSV file, and upload the CSV to our servers for processing. To use this template, you will need to be familiar with the following:

Navigate to the Active Directory Integration page on the web portal to find our PowerShell template. This page provides detailed instructions for using the script and the script itself. You can cross-reference the column titles for the CSV conversion here. 

If you have multiple locations, each Organizational Unit in Active Directory containing contacts needs to be paired with the corresponding location. Verify that the location is spelled exactly as it is on your account under Locations > edit > identifier (no capitals or spaces). To make a contact available for multiple locations, put the contact's Active Directory User Profile into the multiple corresponding Organizational Units. That way, when the script is run, it will export that contact for each Organizational Unit and import them into each corresponding location. If your configuration is global, contacts will automatically be added to All Locations.

If your organization uses vanilla LDAP instead of Active Directory, the PowerShell template should give you a good idea of what a script must do to sync with our system. If you have an account with us, the Contact Import Integration page is another resource that outlines the details of the CSV file that you will need to create, and how that file will need to be transmitted to us.

Please note: Our PaaS no longer supports TLS 1.1 and 1.0 connections as of July 31st, 2021. Unfortunately, PowerShell will use these older versions of TLS by default. In order to correct this, you should add the following command just before the Invoke-RestMethod line in your script to force TLS 1.2 to be used:

[Net.ServicePointManager]::SecurityProtocol = [Net.SecurityProtocolType]::Tls12