The Android Employee App is currently only available in
Private Beta for our most curious customers.
This guide will only work if you have previously reached out to us to enable the feature for your account.
If you'd like to try it out, don't hesitate to get in touch with us via chat or email (and let us know your thoughts).
Overview
Our employee app will allow you to give employees personal access to our system and provide the following functionality:
Notifications and interactions with visitors who are checking in
Review visitor history, conversations, and data, as well as scheduled visits
Manage their check-in and check-out history
Receive push notifications in areas where SMS may not be available
Access to the Evacuation Log (account owners only)
Getting Started
Your employee(s) must be added to our system as a user and be set up with the "employee" or "account owner" role (our other roles will be supported in the future). This role will determine the employee's access level on the Employee App.
Once a user has been created, an invitation email with a link will be sent to the email address provided, directing the person to set up a password for their account. The employee will need to perform this step for the user account to be active.
To tell our system what visits are associated with the user, you next need to edit a contact and set the "User" dropdown to point to the user you created in Step 1.
Because this application is currently in a closed beta, we will need to add the email address your employee uses to sign into the Play Store to our Internal test group. To do this, please reach out to us via chat, email, or phone and provide us with the email address that the employee uses to sign into the Play Store on their device (this is often NOT the same email address that they use at work, but is a personal email address).
Once we have confirmed with you that the email address has been added, the employee will need to visit https://play.google.com/apps/internaltest/4701331186313999786 from their phone and elect to join our Internal test program. After they do so, they will be able to download the latest internal build and get updates as we push them out to the store.
After the app has been installed on the employee's device, the employee will sign in using the credentials they created in Step 2.
Step 1: Setting up a new employee user
Step 2: Setting the "User" dropdown for a Contact
Functionality Overview
From the main screen, an Account Owner has the option to navigate between tabs to view all checked-in and scheduled visitors, view visitors who checked in to see them specifically (if they are also a contact in your system), as well as view the evacuation list and mark people off. If you're utilizing our employee check-in feature, employees can check out directly from their app instead of making an additional trip to the iPad.
*If your user is set up as an Employee, they will only be able to see visits where they were selected as the contact.*
Each visitor can be selected to view their details and be checked out (if they haven't already). The app can send notifications to an employee's mobile phone directly, where they can chat with the visitor if you have activated two-way chat.