Users are individuals with access to view and possibly edit the Web Portal and iPad application:
Account or Location Managers
Anyone in charge of monitoring the visit log
Billing or AP departments
Contacts are individuals that can be selected by a visitor and notified of their arrival:
Employees receiving guests
Employees using the Employee Check-in Button
Recipients of deliveries
Anyone else your visitors come to see!
Please contact your account owner if you'd like to be added as a contact or user, as they will need to add and/or invite you via their Web Portal.