It’s up to you! When a visitor arrives, we can notify the contact they choose by sending an email, SMS, or Slack message. Email and SMS notifications are turned on by default once billing information has been entered into the system, but other notification methods are opt-in.
You can also prioritize messages by setting up messaging rules, such as setting up a rule that an email is sent to the contact immediately, but if they don't respond to their visitor in 15 seconds, a text message is sent. These backup notifications are also a great way to ensure that other employees are notified in case a contact is in a meeting or out of the office.
Would the contact prefer to receive a phone call when their visitor arrives instead? No problem! That can be accomplished through our Zapier integration.