Having trouble with your printer? If you are using version 4.4 or newer of the app, please use the troubleshooting guide built into the Printer Settings menu from within the app, otherwise, click here to walk through some questions with Marvin. This will help us get to the bottom of your printer troubles!

Follow these steps to connect a Brother QL-720NW Printer to your WiFi network using a Windows computer

1. Plug your printer into an electrical outlet, but DO NOT turn the printer on yet.

2. Load in the large roll of label paper that came with your printer. These are DK-2205 labels, and you will need this model number later when you need to reorder labels.

3. Plug your printer into your computer using the provided grey USB cable. Now you can turn on your printer using the power button.

4. Visit the Brother download page and download and download the “Printer Driver” and the “Printer Setting Tool“:

5. Install the printer driver that you downloaded in step 4.

6. Run the Printer Setting Tool that you downloaded in step 4, and press the “Communication Settings” button:

7. Open the “Wireless LAN” tab, click on “Wireless Settings”, and press “Search”

8. Select the WiFi network you want your printer connected to:

9. Enter the wifi password in the necessary box and hit “Apply”

10. The wifi light on the printer will turn solid green once it’s connected and has obtained an IP address.

11. You will now need to configure The Receptionist for iPad to know how to communicate with your printer. Please visit our printer connection document to learn how to do this.

Still having trouble with your printer? Our troubleshooting guide is here to help!

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