Each iPad has a local setting (called "Visitor Timeout") that you can use to adjust how long the app can be idle before closing out a check-in by returning to the app's home screen. For example, if you set your Visitor Timeout to 60, then the iPad will end a check-in after one minute of inactivity. If your check-in flow is timing visitors out too early or too slowly, adjust that number to see what works best for your team!
If you use our two-way chat feature, this setting also determines how long the iPad will wait for a response between chat messages before closing the chat. If you find that your contacts aren't able to respond quickly enough to your visitors, increasing the timeout will give your employees more time.
The "Visitor Timeout" setting can be adjusted from the Settings area of the iPad application and is per-device.
Changing the Visitor Timeout Setting
From the web portal: edit each iPad on the Devices tab.
On your iPad: press and hold for a few seconds in the top center of the screen and press "Device Settings," and you'll be prompted for your password:
Once you enter your password, you'll see the screen below with the "Visitor Timeout" setting on the left. Touch the number to be able to change the setting:
The number you enter will be the number of seconds the device will wait for input from the visitor (or for an initial reply from a contact) before closing out a check-in by going to the home screen.
Touch the < button in the upper left to return to your settings screen and save your changes!
Have questions or want to chat through options? Click on that orange chat button in the lower right corner to livechat with a member of The Receptionist team!