The Receptionist

FAQ & Common Troubleshooting

Everything All In One Document

Getting Started and Navigating The Receptionist for iPad

New Account Resources

New Admin Resources

How do I create an account with Apple to download the iPad app?

Apple ID & App Download

What are the network connection options and requirements for The Receptionist?

Network Configurations

iPad Navigation

You've received your printer; now it's time to set it up!

Setting Up Your Printer

Rain Hyneman

From starting your free trial to checking in your first visitor.

Getting Started

How do I brand the layout of my home screen?

Home Screen Configuration

What is the maximum logo size I can upload?

Logo Dimensions

How do I get my account and visit log time zones to match?

Visit Log Time Zone

Why didn't my employee receive an email notification when someone checked in?

Email Deliverability

SMS Notifications

How can I verify insurance or collect updated insurance information during check-ins in The Receptionist?

Account Settings

How can I lock my iPad to The Receptionist app?

Guided Access

Can I change the app to have a darker appearance?

Dark Mode

Can I adjust how long the chat window is active or how long the iPad will wait for input before starting over?

Visitor Timeout

Can The Receptionist auto-dim or sleep when not in use?

iPad Sleep/Wake Settings

I've just received my iPad! What do I do now?

Account & Hardware Setup

What if I have more than one entry into my building? Is there a way to tell which entrance a visitor used?

Multiple Devices

iPad Settings

Find answers and get help from Intercom Support and Community Experts

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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