The Receptionist

FAQ & Common Troubleshooting

Getting Started and Navigating The Receptionist for iPad

How do I create an account with Apple to download the iPad app?

What are the network connection options and requirements for The Receptionist?

You've received your printer; now it's time to set it up!

From starting your free trial to checking in your first visitor.

How do I brand the layout of my home screen?

What is the maximum logo size I can upload?

How do I get my account and visit log time zones to match?

Why didn't my employee receive an email notification when someone checked in?

How can I lock my iPad to The Receptionist app?

Can I change the app to have a darker appearance?

Can I adjust how long the chat window is active or how long the iPad will wait for input before starting over?

Can The Receptionist auto-dim or sleep when not in use?

I've just received my iPad! What do I do now?

What if I have more than one entry into my building? Is there a way to tell which entrance a visitor used?

Find answers and get help from Intercom Support and Community Experts

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