Collecting visitors' emails can be a great way to ensure that you can follow up with visitors and can help our system expedite their check-in. However, not all companies need to collect that information from their visitors, and some companies work with visitors without email addresses. If that's the case for you, you can easily make the email field skippable — or even remove it entirely!

To enable visitors to check in without entering their email, you'll need to turn off the 'Pre-Register Visitors' and the 'Returning Visitors' features if they are turned on for your account. These features require that email addresses be collected (and that email be the first field a visitor fills out). Returning Visitors and Pre-Registration both use email to expedite the check-in process.

Head to Buttons > Existing Buttons and edit the relevant Button to disable these features. Then, toggle those features off under the Employee Contacts area. Once that's completed, you can remove email as a check-in requirement or rearrange the order in which this information is collected; it's up to you and what's most important for your needs!