Guided Access

How can I lock my iPad to The Receptionist app?

Hannah avatar
Written by Hannah
Updated over a week ago

Are you concerned about visitors accidentally exiting The Receptionist app and running willy-nilly through your device? Guided Access is an iPad feature that uses a passcode to lock your iPad into a single app, ensuring that visitors can't close The Receptionist app.

Turning on Guided Access

  1. Go to Settings > Accessibility, then turn on Guided Access.

  2. Tap Passcode Settings, then tap Set Guided Access Passcode. Make sure to record the passcode somewhere secure; The Receptionist has no access to that data, and if it's lost, we will not be able to assist.

  3. Enter a passcode, then re-enter it. From here, you can also turn on Face ID or Touch ID to end a Guided Access session.

  4. Make sure to set your auto-lock settings to "never."

A gif of an iPad's Settings App.  Display & Brightness is selected and Auto-Lock is set to Never.

Then, open The Receptionist app and triple-click the Home (or equivalent) button to begin your Guided Access session.

Autonomous Single-App Modes

The Receptionist can additionally support autonomous single-app modes (such as JAMF, PRO, MDM, or ASAM). Press and hold the top middle of the screen for a few seconds to get to the secret settings menu:

Within that area, you'll see a button titled "Guided Access." Tapping on it will enable ASAM.

Have questions or need assistance? Try clicking on the orange chat bubble in the lower right corner to livechat with a member of the team!

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