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Contactless Check-In

How do I allow visitors to check in to my facility without physically touching the iPad?

Rain Hyneman avatar
Written by Rain Hyneman
Updated over 2 months ago

Contactless Check-in is a great way to limit contact with the iPad and protect visitors; it's also a great way to allow multiple visitors to check in simultaneously and help prevent bottlenecking at the iPad.

Turning on Contactless Check-In:

  1. From your Home Screen settings, select Layout & Contactless

  2. Click the QR Code icon underneath "Contactless Check-In"

  3. Save your changes

  4. A blue QR Code icon will appear in the top right corner of your Home Screen settings page. Your unique QR code and URL can be found here.

  5. Once it's turned on, the QR code will also appear on the kiosk once a nearby face is detected by the iPad.

Visitor check-in flow is nearly identical to checking in on the iPad, visitors can still fill out visitor fields, sign Agreements, and more!

Queued Visits

When visitors complete check-in, they enter a "queued" state and will be visible on the Visit Log. Check-in will complete when the visitor shows the QR code they get upon finishing the check-in process; alternatively, you can check them in manually from the visit log by clicking the orange "check in" button below.

Queued visits only remain visible in the log for three days. Queued visitors are still stored in the system even once they are no longer visible. This means that while you will not be able to manually check visitors in from the visit log after three days, visitors can complete their own check-ins by showing the completed contactless QR code to the device.

If you disable the Queued Visits feature, then check-ins will complete automatically once the visitor fills out their information on their device, and they will not need to show any QR codes to the iPad. You can read more about Queued Visits and how to disable it here!

Please note: Contactless Check-In currently does NOT support the following features:

  • Delivery Button

  • Pre-Registration

  • Two-way Chat

  • Additional languages

  • Check-out visitor fields

  • Contact photos

Please contact us by using the orange chat bubble on your screen or by calling 888-315-5230 if you have questions on implementing Contactless Check-In!

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