There are a few reasons employees may not receive their email notifications. We encourage you to start by ensuring that those emails aren't going to spam or trash.

Once you've checked that, make sure that your Contact has an email message rule set up. Start on the Contacts page of your account setup, click on the pencil icon next to a contact, and scroll down to ensure an email message rule exists.

If you do have an email message rule set up, it's likely a firewall that is preventing our emails from being delivered. Please ask your IT department to allow our IP address (208.117.48.97) and domain ([email protected]) to ensure our emails are deemed safe for prompt delivery. If you're unsure, feel free to message us, and we can check on our backend for more insight.

Please note that if a message from our domain to another email address bounces, our email provider will suppress all subsequent deliveries to that email address. If you know an email from us bounced, please let us know so we can be sure to remove the bounce suppression on our side.