Visitor Pictures

How do I take photos of visitors for my log and badges?

Hannah avatar
Written by Hannah
Updated over a week ago

To capture a visitor's photo during check-in, start on your Buttons page. Then select 'Existing Buttons' on the right and then 'edit' on the far right of your check-in button column. From there, scroll down to the Visitor Fields section and select "Add A Field." Select the photo capture field. 

A screenshot of the Button Editing page, showing the Visitor Fields section.

By default, the iPad's face detection is turned off, meaning visitors can take a photo even if the iPad doesn't "find" a face in the frame. You can select the small "person" icon on the Photo Field row to toggle face detection on or off.

If face detection is turned on and a face is not 'seen' within the capture window, your visitor cannot advance through check-in. They will see: 

An image of the Photo Field slide on a Receptionist kiosk. The Take Photo button is greyed out.

Facial detection can be tricky; it may not work if a light is shining into the camera (such as an overhead light or window). It will also fail if your visitor is wearing a mask. If visitors often struggle to take photos when checking in, we recommend turning off facial detection.

Please note that, unlike other visitor fields, the Photo Capture field cannot be made optional to your visitors; the field cannot be skipped during check-in.

Have questions or want to chat through options? Click on that orange chat button in the lower right corner to livechat with a member of The Receptionist team!

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