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Expediting Returning Visitors
Expediting Returning Visitors

Can the app recognize repeat visitors to expedite check-in?

Hannah avatar
Written by Hannah
Updated over a week ago

The Receptionist can remember repeat visitors based on their email addresses, enabling returning visitors to skip most of the check-in process. Any past visitors to your office will be flagged after you turn on this feature and after their first check-in is complete.

Like nearly all of our features, Returning Visitors can be configured per button. Start on the buttons page of your account set up online. Select 'Existing Buttons' on the right, then click to edit the button you would like to utilize Returning Visitor recognition. Scroll down to the ‘Select Employee Contacts’ section.  On the left, enable the Returning Visitors feature.

An image of the Select Employee Contacts section of the button editing page of the web portal. The Returning Visitors option is toggled on.

With this feature turned on, visitors will not be required to answer questions they have already answered on a previous visit.

If you have a field that can change with every subsequent visit (such as a visitor's temperature or reason for visiting), you can select the small lock icon to make it “always required,” which will require them to answer it every single visit.

A gif of the Visitor Fields section of the Button Editing page.  The lock icon on one of the fields is clicked to change it from "Required" to "Always Required."

If you have agreements added to your check-in process and need them to be re-signed every time a visitor checks in, you'll want to set those agreements to expire "When updated, or after 0 days." You can set this by editing the agreement on the Agreements page of your web portal.

An image of the Should Expire section of the Agreements editing page.

Have questions or want to chat through options? Click on that orange chat button in the lower right corner to livechat with a member of The Receptionist team!

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