Language Settings

How do I display multiple language options, such as Spanish, in the app for visitors to select?

Michael Ashford avatar
Written by Michael Ashford
Updated over a week ago

Please note: language translation is not automated. You must translate the text manually for each language option that you select.

Want visitors to have a choice of languages to use during check-in? The Receptionist can help! You can easily select which languages you want visitors to use at check-in based on the visitors you see.

Getting Started

After you log into the web portal, navigate to the Company page. There, you will see the option to add additional language options. The languages we currently support are:

  • English

  • Spanish

  • French

  • German

  • Dutch

  • Vietnamese

  • Chinese (Simplified)

  • Italian

  • Hungarian

  • Japanese

On this screen, you can toggle on any additional languages you want to add:

An image of the General Settings page of the Receptionist web portal.

If you have multiple locations, you'll want to navigate to your Locations page, edit the relevant locations, and ensure that the new language is turned on for that location.

Once you have activated the languages you want to display, the system will duplicate various settings in English. Then, manually translate and configure the alternate languages for your Home Screen, Buttons, and Agreements.

Editing Buttons, Home Screen & Agreements

You can toggle between languages to customize them on the Home Screen, Buttons, and Agreements pages.

On the Home Screen page, select Text and Start Button, then select the alternate language. From there, type or paste the translation of the text therein.

A gif of the Home Screen page of the web portal. The "Text" button is selected and the "Spanish" toggle is then clicked, allowing the User to enter a Spanish translation to their text.

Then, edit your buttons following the same process. Select the tile for the other relevant languages on all sections (Button Name, Visitor Fields, etc.) to add the new translations.

An image of the Button Editing page. The Spanish Toggle is selected, and both the space to enter a translation and the preview of how that translation will display on the button are emphasized.

If you use Agreements, navigate to the Agreements page and edit the relevant agreements. Select the alternate language and add the appropriate translations.

An image of the Editing Agreement page of the web portal. The Spanish toggle has been selected.

Checking In

Once you have enabled at least one additional language and input your translations, a button will appear on your welcome screen that will allow your visitors to select between the languages you have chosen, as seen below.

An image of The Receptionist home screen. There is a button in the lower corner displaying a flag and the word "Español."

If you want to avoid the flags appearing on the iPad, there are 'Show Flags on iPad Language Picker' toggles on the Company and Locations pages. If you have multiple locations, please make sure both are switched off:

An image of the Location Editing screen. The "Show Flags on iPad Language Picker" option has been toggled on.

The button will display alternate languages, not the currently selected language.

Have questions or need assistance? Try clicking on the orange chat bubble in the lower right corner to livechat with a member of the team!

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