Having trouble with your printer? If you are using version 4.4 or newer of the app, please use the troubleshooting guide built into the Printer Settings menu from within the app, otherwise, click here to walk through some questions with Marvin. This will help us get to the bottom of your printer troubles!

Follow these steps to connect a Brother QL-820NWB Printer to your iPad using Bluetooth

Unboxing and Initial Configuration of the Printer

  1. Remove the printer from the box. You won’t need the Brother instruction book, just follow along with these steps.

  2. Assemble and insert the roll of badges into the printer. These are DK-2251 labels, and you will need this model number later when you need to reorder labels.

  3. Plug the black power cord into the printer and a power socket.

  4. Press the power button to turn on the printer. Make sure the green status light comes on.

  5. Use the [▲], [▼] and [OK] buttons to set your language, the time and date as prompted.

  6. If you’re not already on the main screen, navigate there now using the [MENU] button.

  7.  Use the [▲] and [▼] buttons to select Template Settings. Set Template Mode to OFF.

8. If you’re not already on the main screen, navigate there now using [MENU] button.

9. Use the [▲] and [▼] buttons to select Settings. Select ‘Auto Power Off’ > Adapter to OFF.

10. Press the [back] button.

Connecting to Bluetooth

  1. Use the [▲] and [▼] buttons to select BLUETOOTH > BLUETOOTH (On/Off) > On in the settings menu. Press [OK].

2. Use the [▲] and [▼] buttons to select BLUETOOTH > Automatic Reconnection (On/Off) > On in the settings menu. Press [OK].

3. Now on your iPad, navigate to the settings app and go to the Bluetooth Settings.  Here you should be able to pair with your printer:

4. You will now need to configure The Receptionist for iPad to know how to communicate with your printer.  Open The Receptionist app, and enter the hidden settings menu by pressing and holding the top middle of the screen:

5. Once you enter your password to confirm you are an account administrator, your iPad will show your printer which has already been paired. Press the "TEST PRINT" button to ensure the iPad can successfully communicate with the printer. There are a couple of issues that can appear at this step:

  • You receive a "wrong label" error message. If this happens, you will want to double check the label model that you selected in step 2 of this guide on the Printing page.

Once you have a successful test print, hit the "<" button in the top left corner and you can exit the screen using the "X" in the upper left. Your changes will save automatically.

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