The Receptionist takes data privacy and security very seriously. You can learn more about our practices and procedures related to data collection and GDPR compliance here.

Which Users can delete, incinerate, and recover entries from the Visit Log?

Account Owner - Can access Trash to manage all visits deleted at all locations on the account. Can Restore Log, Incinerate Log, set up Auto-Incinerate, incinerate single visits, and restore single visits. They can also set up Auto-Delete and Clear Log.
Location Owner - Can access Trash to manage all visits deleted for their location. Can Restore Log, Incinerate Log, set up Auto-Incinerate, incinerate single visits, and restore single visits. They can also set up Auto-Delete and Clear Log.
Receptionist - Can access Trash to view visits they deleted. From there, they can either Restore Log (restoring all visits they deleted) or restore a single visit. Cannot incinerate any visits or set up Auto-Incinerate. They cannot set up Auto-Delete or Clear Log.

Delete Visits

Delete Single Visit - To delete an individual visit, click on the three dots to the right of a record in the Visit Log and click "Delete".

Auto-Delete - When enabled, the Auto-Delete feature deletes any visit with a check-in date older than a specified number of days every night and places these records in the Deleted Visits section.

An image of the Confirm Auto-Delete Settings page of the web portal, prompting a User to confirm their settings.

Clear Log - Removes records older than a specified date and places these records in the Deleted Visits section.

An image of the Actions menu dropdown on the Visit Log.

View Trash

The View Trash option will take you to your Deleted Visits, where you can search for and filter deleted visits the same way as the Visit Log.

To view the details of an individual deleted visit, click the three dots to the right of the record:

An image of the web Trash page of the visit log. The three dots on right of a visitor's information had been selected, displaying a dropdown which includes an Incinerate button.

View Details will display when the visit was deleted from the Visit Log and if the visit was deleted by a User or by "system":

An image of the Visitor Details page. It indicates who deleted the visit.

If a visit was deleted prior to March 2021 or if it was deleted via Auto-Delete, the View Details page will report it was deleted by "system":

An image of the Visitor Details page. It indicates that 'system' deleted the visit.

Restore Visits

Restore Single Visit - To return an individual visit to the Visit Log, click on the three dots to the right of a record in Deleted Visits and click "Restore".
Restore Log - To return all deleted visits to the Visit Log, click on the Actions menu in the top right corner of the Deleted Visits section and click "Restore".

Incinerate Visits

PLEASE NOTE: Incinerated visits can NOT be recovered.

Incinerate - To permanently destroy an individual visit, click on the three dots to the right of a record in Deleted Visits and click "Incinerate".
Incinerate Log - To permanently destroy deleted visits deleted before a specified date, click on the Actions menu and click "Incinerate Log".

An image of the Confirm Auto-Incinerate Settings page, prompting the User to confirm if they wish to set up Auto-Incinerate.

Auto-Incinerate - To permanently destroy deleted visits older than a specified number of days automatically each night, click on the Actions menu and click "Auto-Incinerate".

Have questions or want to chat through options? Click on that orange chat button in the lower right corner to livechat with a member of The Receptionist team!