Collecting a photo of a visitor during check-in is easy and is great to help your Contacts put a face to the name of the person who's here to see them. It can also be helpful for your records.
Getting Started
To capture a visitor's photo during check-in, start on your Buttons page. Then select 'Existing Buttons' on the right and then edit the relevant Button. From there, scroll down to the Visitor Fields section and select "Add A Field." Select the photo capture field.
By default, the iPad's face detection is turned off, meaning visitors can take a photo even if the iPad doesn't detect a face in the frame. You can select the small "person" icon on the Photo Field row to toggle face detection on or off.
If face detection is turned on and a face is not within the capture window, your visitor cannot advance through check-in.
Facial detection can be tricky; it may not work if a light is shining into the camera (such as an overhead light or window). It will also fail if your visitor is wearing a mask. If visitors often struggle to take photos when checking in, we recommend turning off facial detection.
Please note that, unlike other visitor fields, the Photo Capture field cannot be made optional for your visitors; it cannot be skipped during check-in.
Have questions or want to chat through options? Click on that orange chat button in the lower right corner to livechat with a member of The Receptionist team!