Sometimes, you may want visitors to be able to check in wherever they are; for example, employees who are working remotely and need to be able to check in from home, or visitors who are joining a virtual conference. Other times, you might prefer it if visitors can fill out their information remotely but are still required to be at your location before they actually check-in. Our Contactless feature supports both of these scenarios!

When using Contactless Check-In, you have control over whether visitors can complete check-in remotely on their own device or need to be physically at your location to be checked in. This is done through our Queue Visits feature, which allows someone to enter their information on a mobile device and then scan a QR code upon arrival to finalize check-in.

With this feature turned on, someone checking in contactlessly puts their visit into a queued state. Upon checking in on their phone, they'll be given a personalized QR code to scan at your iPad to complete check-in. This helps confirm that someone is on-site when they finalize their check-in and will allow them to check out after it's been scanned.

Before finalizing their check-in, the log details will look like this, and you will have the option to check in your pending visitors in the log manually:

Please note that queued visits will only remain in the log for three days; the visit will be removed if your visitor does not check in within that timeframe.

If you'd prefer that visitors be fully checked in when they complete the steps on their device, you can turn the feature off on your buttons. To do so, navigate to the Buttons page of the web portal and select "Existing Buttons," then edit the button you want to toggle the feature on. Scroll to the bottom of the screen to toggle Queue Visits on or off. Remember to save!