Network configurations can sometimes be tricky. If you think you might be having network issues, you can use our Network Troubleshooting Guide. It's built specifically to help you diagnose and solve common network issues that we see with customers.

The steps in this interactive guide will need to be run from the iPad itself (not your laptop or desktop computer), and will take 10-20 minutes to complete.

If you are ready to begin, click the "START" button below to have Marvin walk you through the troubleshooting steps!

Common Network Configurations

Below are the three most often used network configurations, going from most common to least common. We provide summary information to compare your setup against, as well as provide details to the URLs our application will attempt to access. Please ensure your network/firewall does not block access to these Internet resources. If access is blocked it can sometimes cause what appears to be intermittent or certain features just not working at all.

Guest WiFi Access

This is the most common way people connect the iPad and/or printer to their network. 

  • Both the iPad and and badge printer (if needed) are connected to the guest WiFi network
  • If an Ethernet capable Brother printer is being used, it is possible to connect it to your network via Ethernet as long as that Ethernet connection is able to communicate with the iPad on the WiFi network.
  • Only the iPad will connect to the Internet. If desired, you can restrict access to specific URLs via a firewall (static IP Addresses can not be provided as those regularly change). All access will go over port 443, and the URLs the iPad will contact are:

    1. https://app.thereceptionist.com (for creating visits)
    2. https://reception-prod.s3.amazonaws.com (for accessing photos and/or badges)
    3. wss://ws.pusherapp.com (for two-way chat and configuration change notifications)
    4. Apple App Store (for getting updates for the OS and our app)
    5. If you are printing badges for your visitor, the iPad will need to be able to communicate to the internal IP address of the printer via UDP port 54925 (for discovery) and TCP port 9100 (for actually printing the badge).

Dedicated WiFi Access

This configuration option is less common, but is used by customers who want to isolate the iPad and/or Printer on their network and ensure that no other guest or employee devices conflict.

  • The iPad and badge printer (if needed) are connected to a dedicated wifi network.
  • SSID broadcast can be turned off if you are interested in providing additional security. A more secure password can also be used since people won't be accessing this wifi network.
  • Only the iPad will connect to the Internet. If desired, you can restrict access to specific URLs via a firewall (static IP Addresses can not be provided as those regularly change). All access will go over port 443, and the URLs the iPad will contact are:

    1. https://app.thereceptionist.com (for creating visits)
    2. https://reception-prod.s3.amazonaws.com (for accessing photos and/or badges)
    3. wss://ws.pusherapp.com (for two-way chat and configuration change notifications)
    4. Apple App Store (for getting updates for the OS and our app)
    5. If you are printing badges for your visitor, the iPad will need to be able to communicate to the internal IP address of the printer via UDP port 54925 (for discovery) and TCP port 9100 (for actually printing the badge).

Ethernet Access

Ethernet access is our least common connection type, but can also be the most reliable and secure connection option. To get the iPad to connect via Ethernet, a USB->Ethernet adapter can be purchased separately.

  • Only the iPad will connect to the Internet. If desired, you can restrict access to specific URLs via a firewall (static IP Addresses can not be provided as those regularly change). All access will go over port 443, and the URLs the iPad will contact are:

    1. https://app.thereceptionist.com (for creating visits)
    2. https://reception-prod.s3.amazonaws.com (for accessing photos and/or badges)
    3. wss://ws.pusherapp.com (for two-way chat and configuration change notifications)
    4. Apple App Store (for getting updates for the OS and our app)
    5. If you are printing badges for your visitor, the iPad will need to be able to communicate to the internal IP address of the printer via UDP port 54925 (for discovery) and TCP port 9100 (for actually printing the badge).
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