Thank you for attending our October 2023 Live Demo! We have compiled the questions and answers from the event below. If you have any remaining questions, please feel free to reach out to our Support Team using the orange chat bubble at the bottom right of this page.
If you weren't able to attend the Live Demo, you can check it out here!
What is the difference between a User and a Contact?
Users are individuals with access to view and possibly edit the Web Portal and iPad application. They are Account or Location Managers, anyone in charge of monitoring the visit log, or Billing or AP departments.
Contacts are individuals that can be selected by a visitor and notified of their arrival. They are typically employees receiving guests, employees using the Employee Check-in Button, recipients of deliveries, or anyone else your visitors come to see.
How many Buttons can I have on my Home Screen?
You can have up to 6 active buttons running on your Home Screen. If you're finding that you need more than 6 buttons, we can often consolidate multiple buttons into a single streamlined button. If would like help with this, please reach out to our Support Team!
Am I able to add questions like, "Has your information changed?" and have visitors add new information?
The best way for visitors to update their previously entered data is by using the Returning Visitors feature, enabled via Button Settings. When visitors check in for the first time, they will be required to answer all required visitor fields. When they return, they will be confirmed as a returning visitor by their email address and can edit any information that they previously entered.
How do I enable multiple languages?
Languages can be configured via the Company page. Accounts with multiple locations will have to toggle on languages per location in the Location settings, accessed via the pencil icon on the Locations page. Please keep in mind that language translation for open text fields is not automated, and you must translate text fields manually for each language.
Please follow this article for detailed instructions on how to add a language to your configuration.
Are users actively synced via Active Directory?
If you have successfully connected Active Directory to The Receptionist, Contacts will be updated based on your Windows Scheduler sync that was configured upon setup. Each time your script runs, an import summary email will be sent. Users are not a part of the sync and must be added manually.
If you are interested in connecting your Active Directory, check out this article or use this link to read the documentation on the Integrations page.
We also have a new SSO add-on coming soon! Reach out to Tom for more information regarding SSO.
How do I set up Contactless Check-In?
Contactless Check-In can be turned from your Home Screen settings by selecting "Layout & Contactless". This article has a great video walkthrough and instructions on how to set up Contactless Check-In, but please feel free to reach out to our Support Team if you have any specific questions.
I submitted feature requests for 2 items, but I don't see a "submitted feature requests" area to see if I actually have or not.
When you submit a feature request, you will receive a confirmation email. This is the best way to check when you last submitted a request.
Where can I learn the basics of The Receptionist?
Our “Getting Started” collection in the Help Center is a great place to learn the basics! If you’d like a bit more help, you can reach out to our Support Team with any specific questions.
Our resident Vampire and Skeleton thank you for your attendance and hope to see you at our next Live Demo!
